Both locations will be closed Monday, May 27. Our E-Library is always open »

LIVE Webinar | Navigating Customer Service in a Pandemic

Start + Grow Your Business Series
Mon, Nov 2, 2020
7:00 pm – 8:00 pm

Learn new strategies to entice new clients and customers, reach your regulars, and engage your staff.

How do you reach clients and customers during a pandemic?

As many customers continue to order online and limit trips into their favorite retail stores and restaurants, business owners know that every interaction, phone call, or online order is extremely important. Spend time during this webinar discussing how business owners can reach out to customers in new ways, build resilience with their staff members, and share best practices from the field.

About the Presenter:  Jennifer Russell is a University of Illinois Extension educator in Community and Economic Development, serving communities in west central Illinois. Russell is a graduate of University of Illinois and holds a master’s degree in public administration from Southern Illinois University at Edwardsville. Russell has worked with businesses, non-profits, and government for over 20 years.

Registration is required. Sign up to get the Zoom link.

Start + Grow Your Business webinar series:

Launching a business? We can help. champaign.org/launch


Sign up

Adults | Business

Virtual/Online

The Library is committed to making events accessible for all. To request an Americans with Disabilities Accommodation, please complete this form, or contact us by email at info@champaign.org, by phone at 217/403-2000, or through chat. Learn more about accessibility at the library.


Questions? Ask Us.