Resources online

Best databases

• Telephone skills , Encyclopedia of Business and Finance, Gale Virtual Reference Library

Best web links

• Customer Service suggestions from SCORE
• Providing Good Online Customer Service
• Entrepreneur.com – Customer Service

Resources at the library

Check the catalog
Search the catalog under Subject Keyword . Try a general search, such as customer service.

Browse the shelves at these Dewey (shelf) numbers
658.812 – customer service

Books to check out

• Be Our Guest: Perfecting The Art Of Customer Service (Nonfiction/658.812/Be)
• Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results (Nonfiction/658.812/Mit)
• Customer Service from the Inside Out Made Easy (Nonfiction/658.812/Lev)
• Customer Service on the Internet (Nonfiction/658.812/Ste)