Wi-Fi Troubleshooting Tips

Since each person’s computer is different, a problem getting connected to the Wi-Fi may require differing solutions. If you can’t get connected, try one or more of these options:

  1. Many laptops have buttons that enable/disable Wi-Fi. Make sure that your Wi-Fi is enabled or turned on.
  2. Make sure you are connected to the proper network, Champaign_Public_Library.
  3. Try disconnecting from the wireless network and connecting to it again.
    Windows Vista users, follow these steps (see image to the right):
    a. Right-click on the Network Connections icon in the System Tray.
    b. If you are connected, right-click to disconnect.
    c. Then right-click to re-connect to a network. Select our Wi-Fi network.
    d. If this is your first time connecting to the network, a window will pop up asking if you would like to save the connection. Check the boxes and save.
    e. Then, re-open a browser. This should give you our Internet Policy page. Click “Yes.”
  4. Once you’ve connected to the wireless network, your computer is assigned an IP number. This can take seconds or almost a minute. Try waiting for a short while before opening your browser window.
  5. Make sure you open a web browser and accept our Internet Policy. Don’t close the window before you accept the policy. If you do, you may have to clear the browser’s cache or re-start the computer.
  6. You may need to “trigger” the policy by attempting to access something like Google.
  7. Try clearing your browser cache.
  8. Try re-starting your computer.
  9. Make sure you have an IP number:
    a. Once you’ve connected to the wireless network, your computer will be assigned an IP number. This can take seconds or almost a minute. Try waiting for a short while before opening your browser window.
    b. You can determine if you have an IP number by typing the following in the Windows command prompt window: ipconfig/all (displays the full configuration information)
    c. An option is to try releasing and renewing your IP address. In Windows, type the following in the command prompt window: ipconfig/release (releases the IP address; ipconfig/renew (renews the IP address)
  10. Try moving to another location in the library.

Wifi connection screen image

Windows Vista Connection